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Comprehensive support by design

Our long term goal for our clients is to create a reliable and stable computer and network environment.  After the initial phases of our support relationship, many of our clients experience a significant reduction in support incidents and associated expenses.

Our Process

Step One: Initial Consultative Meeting

We meet with you to determine whether we are a good fit for your company or organization.  The first meeting is generally exploratory and complementary.  Our discussion will usually cover the following topics:

  • Your current operating environment

  • Computer and network issues, goals, and concerns

  • Your project or punch list

  • WyzGuys will prepare proposal if requested

 
Our Process 

Step Two – Comprehensive Site Survey

Once we have decided it makes sense to work together, a WyzGuys support professional will return to perform a comprehensive site survey.

  • Take complete hardware inventory

  • Investigate and diagram the network topology

  • Document server environment if any

  • Document user configurations

  • Document Internet and Telephone service providers

  • Document website hosting and e-mail service providers

Step Three – Recommendations Phase

Once we have collected the information from Step Two and compiled a Operating Environment Profile, we will offer our recommendations and begin scheduling the work.

  • Schedule projects or punch list items

  • Recommend network improvements

  • Establish backup system

  • Recommend security improvements, standardize on a single Internet security product

  • Server or Cloud Services Recommendations (if any)

  • Recommend web site design, hosting, or e-mail service enhancements

Step Four – Ongoing Support
  • On-call, break/fix services

    • On site

    • In our shop

  • Phone support

  • Remote access support

  • Proactive support service for:

    • Backup monitoring and verification

    • Security monitoring

    • Scheduled maintenance, updates, and security subscription renewals

  • Improvements in web site design, or web site updates, web hosting, and email services

 
   

 

Thanks, ESR

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